OpenGarage Forums Hardware Questions OG shows same distance measure no matter the distance

This topic contains 2 replies, has 3 voices, and was last updated by  lawrence_jeff 1 year, 5 months ago.

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  • #462

    schwim
    Participant

    I’ve been using my OG for about a month now. Late last week it began reporting the same distance measurement no matter whether the door is open or closed. Each time I look it’s stuck at 562cm and in the OPEN state. I’ve rebooted it several times. Each time it comes back reporting 562cm and OPEN.

    Unfortunately the device is remote, and I can’t get to it without driving 3 hours. I can’t expect from the person on site beyond confirmation that the OG is still in its right place. Any ideas that will help save me a trip would be great.

    TIA,
    gs

    #466

    Ray
    Keymaster

    Sorry about my late response. I am not sure why it reads 562, that’s a quite large number. If the problem is not resolved, please submit a support ticket. Thanks.

    #648

    lawrence_jeff
    Participant

    FYI – 562 is what is returned if the read distance function hits this code
    if (lapse>32767L) lapse = 32767L;

    and then in the conversion function 32767 is multiplied by 0.01716f which gives you 562

    So the distance sensor isn’t properly working or connected.

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OpenGarage Forums Hardware Questions OG shows same distance measure no matter the distance