I’ve been using my OG for about a month now. Late last week it began reporting the same distance measurement no matter whether the door is open or closed. Each time I look it’s stuck at 562cm and in the OPEN state. I’ve rebooted it several times. Each time it comes back reporting 562cm and OPEN.
Unfortunately the device is remote, and I can’t get to it without driving 3 hours. I can’t expect from the person on site beyond confirmation that the OG is still in its right place. Any ideas that will help save me a trip would be great.