OG shows same distance measure no matter the distance

[schwim]

I’ve been using my OG for about a month now. Late last week it began reporting the same distance measurement no matter whether the door is open or closed. Each time I look it’s stuck at 562cm and in the OPEN state. I’ve rebooted it several times. Each time it comes back reporting 562cm and OPEN.

Unfortunately the device is remote, and I can’t get to it without driving 3 hours. I can’t expect from the person on site beyond confirmation that the OG is still in its right place. Any ideas that will help save me a trip would be great.

TIA,
gs

[Ray]

Sorry about my late response. I am not sure why it reads 562, that’s a quite large number. If the problem is not resolved, please submit a support ticket. Thanks.

[lawrence_jeff]

FYI – 562 is what is returned if the read distance function hits this code
if (lapse>32767L) lapse = 32767L;

and then in the conversion function 32767 is multiplied by 0.01716f which gives you 562

So the distance sensor isn’t properly working or connected.

[Author]

Posts