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Hi Ray, if the app connects to cloud.openthings.io where do we go to register our devices to get a key and what do we use for the OTC domain?
I’ve tried a few educated guesses for these URLs but no luck.
Does it take time for the OTC key to show up once defined in the settings? It doesn’t appear to be recognizing my key.
Hi Ray,
I haven’t had the issue since that first night after installing. So I’m not sure what the interference might have been that particular night. I’m keeping an eye on things but it hasn’t read the magic 13cm imaginary distance for a couple of weeks now.
Interesting.
In the very brief time I’ve had this thing, this issue only appears to happen at night. It’s been working perfectly fine since 10:30am this morning. Whether it’s temperature thing or something I dunno. I’ll have to wait and see how it goes over the next few nights.
Would be great to be able to resolve this without a replacement if I could. But if it’s faulty it’s faulty I guess. But I guess we need the ticket issue sorted before anything like that can happen.
Yep I’m in the exact same boat pkm. Login times out with email and username, and then doesn’t work on the next page it takes me to.
To continue the thread’s topic in the meantime. here’s what my log looks like overnight:
Event DateTime Details Opened 9/26/2018, 7:17:50 AM 14 cm Closed 9/26/2018, 7:17:38 AM 137 cm Opened 9/26/2018, 7:15:02 AM 14 cm Closed 9/26/2018, 7:14:50 AM 137 cm Opened 9/26/2018, 7:11:08 AM 14 cm Closed 9/26/2018, 7:10:56 AM 137 cm Opened 9/26/2018, 7:08:44 AM 14 cm Opened 9/26/2018, 7:06:38 AM 14 cm Closed 9/26/2018, 7:06:26 AM 137 cm Opened 9/26/2018, 7:02:02 AM 14 cm Closed 9/26/2018, 7:01:32 AM 137 cm Opened 9/26/2018, 7:01:08 AM 14 cm Closed 9/26/2018, 7:00:26 AM 137 cm Opened 9/26/2018, 6:58:56 AM 14 cm Opened 9/26/2018, 6:58:08 AM 14 cm Closed 9/26/2018, 6:57:56 AM 138 cm Opened 9/26/2018, 6:57:02 AM 14 cm Closed 9/26/2018, 6:56:02 AM 137 cm Opened 9/26/2018, 6:54:56 AM 14 cm Closed 9/26/2018, 6:54:32 AM 138 cm Opened 9/26/2018, 6:53:50 AM 14 cm Closed 9/26/2018, 6:53:32 AM 137 cm Opened 9/26/2018, 6:52:32 AM 14 cm Closed 9/26/2018, 6:52:20 AM 137 cm Closed 9/26/2018, 6:50:20 AM 137 cm Opened 9/26/2018, 6:50:08 AM 14 cm Closed 9/26/2018, 6:48:44 AM 137 cm Closed 9/26/2018, 6:47:14 AM 138 cm Closed 9/26/2018, 6:39:20 AM 138 cm Opened 9/26/2018, 6:39:02 AM 14 cm Closed 9/26/2018, 6:36:32 AM 138 cm Closed 9/26/2018, 6:33:32 AM 138 cm Closed 9/26/2018, 6:26:20 AM 138 cm Opened 9/26/2018, 6:25:38 AM 14 cm Closed 9/26/2018, 6:24:20 AM 138 cm Closed 9/26/2018, 6:23:44 AM 137 cm Opened 9/26/2018, 6:23:32 AM 14 cm Closed 9/26/2018, 6:23:02 AM 138 cm Opened 9/26/2018, 6:22:38 AM 13 cm Closed 9/26/2018, 6:21:50 AM 138 cm Opened 9/26/2018, 6:21:32 AM 14 cm Closed 9/26/2018, 6:20:44 AM 138 cm Opened 9/26/2018, 6:20:20 AM 14 cm Closed 9/26/2018, 6:19:44 AM 137 cm Opened 9/26/2018, 6:18:38 AM 14 cm Closed 9/26/2018, 6:18:08 AM 137 cm Opened 9/26/2018, 6:17:56 AM 14 cm Closed 9/26/2018, 6:17:08 AM 138 cm Opened 9/26/2018, 6:16:44 AM 14 cm Closed 9/26/2018, 6:16:26 AM 138 cm Opened 9/26/2018, 6:16:14 AM 14 cm Closed 9/26/2018, 6:14:38 AM 138 cm Opened 9/26/2018, 6:14:14 AM 14 cm Closed 9/26/2018, 6:13:26 AM 137 cm Opened 9/26/2018, 6:13:14 AM 14 cm Closed 9/26/2018, 6:13:02 AM 138 cm Opened 9/26/2018, 6:12:44 AM 14 cm Closed 9/26/2018, 6:12:26 AM 138 cm Opened 9/26/2018, 6:12:14 AM 14 cm Closed 9/26/2018, 6:09:32 AM 137 cm Closed 9/26/2018, 6:06:44 AM 138 cm Closed 9/26/2018, 6:05:26 AM 110 cm Opened 9/26/2018, 6:04:20 AM 14 cm Opened 9/26/2018, 6:03:08 AM 14 cm Closed 9/26/2018, 6:01:44 AM 137 cm Opened 9/26/2018, 6:00:44 AM 14 cm Closed 9/26/2018, 6:00:14 AM 137 cm Opened 9/26/2018, 5:59:38 AM 13 cm Closed 9/26/2018, 5:58:32 AM 52 cm Closed 9/26/2018, 5:56:56 AM 138 cm Opened 9/26/2018, 5:56:44 AM 14 cm Closed 9/26/2018, 5:55:02 AM 138 cm Closed 9/26/2018, 5:54:26 AM 138 cm Opened 9/26/2018, 5:54:02 AM 13 cm Closed 9/26/2018, 5:53:44 AM 137 cm Opened 9/26/2018, 5:53:32 AM 13 cm Closed 9/26/2018, 5:53:20 AM 137 cm Opened 9/26/2018, 5:52:50 AM 14 cm Closed 9/26/2018, 5:45:38 AM 138 cm Closed 9/26/2018, 5:44:02 AM 137 cm Opened 9/26/2018, 5:32:38 AM 14 cm Opened 9/26/2018, 5:12:14 AM 13 cm Closed 9/26/2018, 5:12:02 AM 138 cm Opened 9/25/2018, 11:04:14 PM 13 cm Closed 9/25/2018, 11:03:50 PM 136 cm Opened 9/25/2018, 10:56:32 PM 13 cm Closed 9/25/2018, 10:56:20 PM 136 cm Opened 9/25/2018, 10:55:26 PM 13 cm Closed 9/25/2018, 10:53:44 PM 137 cm Opened 9/25/2018, 10:53:26 PM 13 cm Closed 9/25/2018, 10:52:26 PM 136 cm Opened 9/25/2018, 10:52:14 PM 13 cm Closed 9/25/2018, 10:51:38 PM 136 cm Opened 9/25/2018, 10:51:20 PM 13 cm Closed 9/25/2018, 10:50:20 PM 137 cm Opened 9/25/2018, 10:50:08 PM 13 cm Closed 9/25/2018, 10:47:08 PM 137 cm Closed 9/25/2018, 10:46:02 PM 136 cm Opened 9/25/2018, 10:45:50 PM 13 cm Closed 9/25/2018, 9:49:38 PM 136 cmNot sure if it goes into some sort of sleep mode after inactivity to make it stop at 11pm and then start up again at 5am. I was awake at those times and likely logged in to the webUI and checked it.
Hi
Did you ever resolve this without a replacement? I’ve just received mine and it’s randomly showing 13cm when there’s absolutely nothing at that range. The closest object is at around 30 cm.
Seems to be random, 1 hour ago it was reading correct at 136cm with a car in the garage, I’ve just checked it then and it’s showing 13, nothing has moved in that room at all since between that time.
Also where do you submit a ticket?
