Looks like mine has a faulty sensor as well. I ordered about a week or so ago and just installed it yesterday. I noticed I was getting periodic odd readings. I read the first few posts of this thread and saw that taking the acrylic casing off helps and it actually does reduce the number of bad readings but there are still some periodic bad readings. How can I open a support ticket? I didn’t originally create an account when I ordered from the opensprinkler website so I created an account today on opensprinkler but have been unable to login to the freshworks support site with those credentials.